FAQ
We have compiled answers to frequently asked questions regarding our services and repair support.
① Frequently Asked Questions from Individual Customers
Q. How much does a repair cost?
Repair costs can vary significantly depending on the type of issue and the condition of the product, so it may be difficult to provide a fixed price in advance.
We will first review the product condition and then provide an estimated quotation.
Q. Can I cancel after receiving the quotation?
Yes, cancellation is possible.
Repair work will only begin after you review and approve the estimated quotation.
Q. Can the repair cost change during the process?
After disassembly and detailed inspection, differences from the original estimate may occasionally arise.
In such cases, we will always contact you in advance and proceed only after receiving your approval.
Q. What happens if the product cannot be repaired?
Depending on the product condition, repairs may not be possible.
In such cases, the repair process will be discontinued and the product will be returned to you. Only the return shipping fee will be charged.
Q. How long does the repair process take?
The repair period depends on the type of failure and parts availability.
In most cases, repairs take anywhere from several days to several weeks. Detailed timelines will be provided individually.
Q. How can I request a repair?
Please contact us via LINE or through our web contact form.
After reviewing the details, we will guide you through the appropriate next steps.
② Frequently Asked Questions from Corporate Clients
Q. How is the pricing structure designed for corporate clients?
Pricing is individually designed based on factors such as product characteristics, sales volume, and expected failure rates.
We primarily offer two operational models:
the Comprehensive Plan (Shipment Volume-Based Model) and the Workload-Based Model (Monthly Fee + Actual Cost Settlement).
Q. Can you support small-volume operations?
Yes, we can.
We will propose the most suitable operational structure according to the repair volume and business requirements.
Q. Is collaboration with Chinese manufacturers possible?
Yes, absolutely.
Through bilingual support in both Japanese and Chinese, we provide smooth communication and coordination with manufacturers and factories in China.
In addition, AXION HUB supports not only Chinese companies, but also businesses from Europe, North America, and other international markets. English communication is also available.
We assist overseas companies in establishing and operating after-sales service systems in Japan and China, while supporting expansion into the Asian market.
Q. Is support limited to within Japan only?
Our primary operations are based in Japan for customer reception and support.
However, when necessary, we can also coordinate with our repair and logistics partners in China.
Q. How long does implementation take?
The implementation period varies depending on the project scope and operational requirements.
In some cases, operations can begin in as little as approximately two weeks.