The Story Behind AXION HUB
Our Journey
2015
The Beginning
We began by providing precision camera maintenance services for local photography communities in Shanghai.
This work introduced us to the importance of careful workmanship, technical discipline and long-term customer trust.
It became the starting point of our technical service experience.
2015–2021
Expanding Our Technical Experience
During this period, our work expanded beyond routine maintenance.
We became involved in camera repair, customer service activities and several product development projects.
These experiences introduced us to mechanical design, rapid prototyping, manufacturing coordination and practical engineering problem-solving.
They also helped us understand that reliable service depends on more than individual technical skill.
Precision Maintenance
We continued developing our repair and maintenance capabilities through practical work with precision imaging equipment.
Customer Service Operations
We supported customer-facing service activities for NIO vehicle owners, including photography-related events and camera maintenance.
This experience helped us better understand branded customer service and on-site operations.
Product Development Projects
We participated in several engineering and product development projects, including an automated cleaning vehicle and transport cases designed for lithium batteries.
Although these projects did not enter full commercial production, they strengthened our experience in design, prototyping and manufacturing collaboration.
2019–2024
Building a Complete After-sales Operation
The Profoto project marked an important turning point.
Our role expanded from technical repair work to the operation of a complete after-sales service center in China.
This included repair reception, engineer training, operational procedures, quality management, spare-parts control, customer communication and technical improvement.
Many of the capabilities that support AXION HUB today were developed during this period.
2022
Expanding Across Japan and China
Established Lightplus Co., Ltd. in Osaka.
Continued operating and expanding our Shanghai service center while building an integrated cross-border after-sales operation between Japan and China.
This created the organizational foundation for supporting customers through both locations.
2023–Present
Building AXION HUB
We began bringing our experience from different projects into one operational platform.
Our focus expanded beyond repair services to include operational standards, quality management, internal software, knowledge management and cross-border coordination.
AXION HUB represents the next stage of this development: transforming project experience into a repeatable and continuously improving operating system.
AHOS
We are developing AHOS, the AXION HUB Operation Standard, to connect equipment, software, operational procedures and knowledge management within one operating framework.
Explore AHOS →
AXION HUB Project
We are also continuing to build capabilities for ourselves through internal equipment development, software development, operational standards and knowledge management.
Explore the AXION HUB Project →
The timeline above shows the key milestones in our journey.
What it does not show is what each stage left behind.
Every project brought different challenges.
Some strengthened our technical skills.
Others improved the way we managed repairs, supported customers, developed operational standards and built better systems.
Looking back, these experiences were never isolated projects.
Each one contributed to the operational foundation that supports AXION HUB today.
The following stories explain how those capabilities were developed through real projects, practical experience and continuous improvement.
Explore the Journey
Our journey began with precision camera maintenance and technical support for local photography communities in Shanghai.
Working with high-precision equipment taught us the importance of careful workmanship, consistent quality and long-term customer trust.
These experiences became the starting point of our technical capabilities.
Product Development
Our involvement in product development projects expanded our engineering experience beyond repair services.
Working on mechanical design, rapid prototyping and manufacturing collaboration strengthened our ability to solve practical engineering problems and develop custom solutions.
These experiences continue to influence the way we improve our operations today.
Expanding Customer Service Operations
As our experience grew, so did our responsibilities.
Supporting different brands required more than technical expertise.
Customer communication, logistics coordination and operational management gradually became essential parts of every project.
This period prepared us for managing complete after-sales operations rather than individual repair tasks.
Building Professional After-sales Operations
The Profoto project marked a major turning point.
It was no longer just about repairing products.
We established engineer training programs, operational standards, quality management systems, custom repair equipment and continuous improvement processes.
Many of the capabilities that define AXION HUB today were developed during this stage.
Continuous Improvement
Every completed project became the starting point for the next improvement.
Instead of treating each project as a finished achievement, we continued refining our equipment, software, operational standards and knowledge management.
These ongoing improvements became the foundation of AHOS and continue to shape the future of AXION HUB.
The Journey Continues
Every project leaves behind more than experience.
It leaves behind better knowledge.
Better tools.
Better systems.
And better ways of working.
That is how AXION HUB continues to grow.
The next chapter of our journey is no longer only about supporting customers.
It is about continuously improving ourselves so we can build even better after-sales operations for the future.
Continue Reading
Discover what we are building for ourselves today.
Explore how AXION HUB continues improving its equipment, software, operational standards and knowledge management through the AXION HUB Project.
Explore the AXION HUB Project →