Projects

AXION HUB has provided repair, inspection, and after-sales support services for a wide range of products, including cameras, lenses, PC equipment, small home appliances, and professional devices.

Here, we introduce some of the product categories and operational cases we have handled.

Fields of Experience

We have built flexible after-sales service structures for a wide range of products, from consumer electronics to professional equipment, based on product characteristics and sales models.

Camera & Lens Products

We provide repair, inspection, and parts replacement services for film cameras, digital cameras, and interchangeable lenses.

PC & High-Performance Hardware

We support diagnostics, repair, and operational testing for high-performance PCs, GPUs, motherboards, power supply units, and related hardware.

Small Home Appliances & Electronic Devices

We handle inspection, initial defect support, and repair reception for beauty devices, home appliances, smart devices, and other electronic products.

Professional Equipment & B2B Products

We provide maintenance, inspection, and after-sales support services for professional equipment, B2B products, and specialized devices.

Terra Ring Children's Smartwatch

For the Chinese brand “Terra Ring” children’s smartwatch products, we were responsible for building and operating the after-sales service structure for the Chinese market.

Scope of Support:

  • Repair reception

  • Initial defect evaluation

  • Product inspection and functionality testing

  • Repair and replacement support

  • E-commerce return processing (including Tmall integration)

  • Refurbishment and resale support

Case 01
Successfully Established a Repair Team Within One Month

Challenge:
At the launch stage of a new project, it was necessary to build a fully operational repair structure within a very short period of time.

Solution:

  • Rapid recruitment and deployment of technical staff

  • Standardization of operational workflows

  • Development of inspection and repair manuals

  • Introduction of quality control standards

Results:
→ Built a repair team capable of handling real operations in approximately one month
→ Secured stable processing capacity from the early stage of the project

Case 02
Operation of an After-Sales Service Management System for the Chinese Market

Overview:
We currently operate our own proprietary after-sales service management system in China.

Key Features:

  • Real-time repair progress management

  • Accumulation and analysis of failure data

  • Automated case assignment functions

  • Multi-location collaboration between Japan and China

Future Development:
We are currently developing the system into a SaaS platform, with plans to provide it to companies in Japan and overseas in the future.

Case 03
Early Detection of Product Failure Trends

Challenge:
After the launch of a new product, it was necessary to quickly identify trends related to initial defects and recurring failures.

Solution:

  • Collection and aggregation of repair data

  • Classification of defect types

  • Analysis of frequently occurring failures

Results:
→ Early identification of defect trends related to specific components
→ Improvement measures implemented through feedback provided to the manufacturer
→ Contributed to reducing the overall defect rate

Case 04
Development of an E-Commerce Return and Refurbishment Workflow

Challenge:
The processing cost for returned products in e-commerce operations was excessively high.

Solution:

  • Inspection and classification of returned products

  • Repair and cleaning procedures

  • Functionality testing

  • Refurbish and Repackaging for resale

Results:
→ Improved refurbishment and resale rates
→ Reduced disposal costs
→ Optimized overall e-commerce operational costs

PROFOTO-Related Products (Photography Equipment)

Overview:
We provided after-sales support and repair services for photography equipment, including flash systems and lighting equipment.

A quality-focused repair structure was established to support high-precision and high-value products.

Scope of Support:

  • Failure diagnostics

  • Parts replacement

  • Precision inspection and testing

  • Quality assurance support

Case 05
Outsourced After-Sales Service Operations Through a Dedicated Team Structure

Challenge:
For the client company, operating after-sales services internally created challenges in staffing, training, quality management, and cost optimization.

Solution:
AXION HUB established a dedicated operational team for the project and worked as an integrated external partner alongside the client.

  • Formation of a dedicated repair and inspection team

  • Development of operational rules aligned with the client’s standards

  • Standardization of workflows and quality control criteria

  • Continuous feedback and operational improvement cycles

Operational Features:

  • Close collaboration with the client’s internal team

  • Functioned effectively as an external operational base

  • Continuous improvement through long-term operational support

Results:
→ Achieved full compliance with the client’s operational standards through multi-year collaboration
→ Delivered service quality and responsiveness comparable to an in-house team
→ Contributed to optimizing labor and management costs
→ Established a scalable operational structure

Additional Message:
AXION HUB is not simply an outsourcing provider.
We function as an external operational team deeply aligned with each client’s operational policies and quality standards.

The case studies presented on this page are based on operational experience and systems developed and managed by the common management team of Lightplus Co., Limited and Shanghai Jinwei Culture.

Leveraging the same operational expertise and management know-how, Lightplus Co., Limited is currently expanding its after-sales service business within the Japanese market.

Scroll to Top