About AXION HUB
AXION HUB is the after-sales operations brand of LIGHTPLUS Co., Ltd., based in Osaka, Japan.
We help manufacturers and international brands build reliable after-sales operations through standardized workflows, localized support, repair management, quality control, and cross-border operational coordination across Japan and China.
Our mission is to build sustainable after-sales operations that continue to improve through practical experience and continuous operational refinement.
Company Name: LIGHTPLUS Co., Ltd.
Location: Osaka, Japan
Representative: Xiaodong Qi, Representative Director
Established: April 2021
Capital: JPY 31 million
Our Journey
The story of how practical experience, continuous improvement, and cross-border operations shaped AXION HUB.
2015
The Beginning.
Established Shanghai Jinwei Cultural Communication Co., Ltd. in Shanghai, China.
Our journey began with hands-on repair operations and customer support in Shanghai.
From the very beginning, we believed that reliable after-sales service required more than technical skills—it required organized operations, consistent quality, and continuous learning.
January 2017
Learning Through Real Operations
Began outsourced after sales service operations in China for children’s smart watches under the Chinese brand Terra Ring.
As repair volumes increased, we expanded into after-sales support for consumer electronics, including smart devices and wearable products.
Every repair order became an opportunity to improve workflows, communication, and service quality.
October 2019
Building Standardized Operations
Started operations as an outsourcing partner for after sales service support for Profoto products within the Chinese market.
These operations extended beyond simple repair services and included integrated management of customer reception, repair coordination, quality control, customer support, and operational management as part of the manufacturer’s after sales service functions.
Through a flexible independent operational structure,
we also contributed to reducing management workload and labor costs for client companies.
Our role gradually expanded beyond repair work.
We developed standardized workflows covering customer reception, quotation management, parts coordination, quality inspection, logistics, and operational support.
These experiences laid the foundation for the management approach that AXION HUB follows today.
2022
A New Chapter in Japan
Relocated operations to Osaka, Japan.
We established our operational base in Osaka, bringing years of practical after-sales experience into the Japanese market.
Rather than simply opening an office, our goal was to build a localized support model designed for international brands.
2025
Building AXION HUB
AXION HUB was created to bring together everything we had learned over the previous years.
By combining standardized workflows, cross-border operational experience, and our internally developed management platform, we began building a new generation of after-sales operations for the Japanese market.
Today
The Journey Continues
Our journey is still continuing.
Every project helps us refine our workflows, strengthen our operational standards, and prepare the next generation of after-sales management solutions.
Continuous improvement is not a project. It is how AXION HUB operates every day.
Operational Hub in Shanghai，China
Room 316, Building A, Jiazhi Innovation Plaza
No. 385 Xinpei Road
Jiading Industrial Zone, Shanghai 201815, China
(Head Office / Profoto Project Team)
Our Shanghai operation manages after sales service workflows including repair coordination, quality control, and logistics support.
In September 2026,
we are scheduled to relocate to a new facility as part of our operational expansion plans, with the goal of further strengthening our service capabilities and operational environment.
Customer Service & Operations Office in Osaka
Based in Osaka, Japan,
we manage customer support, operational coordination, and business administration for the Japanese market.
In addition, we also provide small scale development support for selected products, including prototyping, design evaluation, and technical verification activities.
Our Next Chapter
We continue to improve our operational standards, expand localized support capabilities, and prepare the next generation of after-sales management solutions for international brands.
Our Journey Continues
Every project helps us improve.
Every improvement becomes part of our standard.
Every standard helps us build more reliable after-sales operations.